Retailers are hoping to utilize the power of viral marketing to help them reach new potential customers.
Ryan Moss
Media Coordinator
Retailers have been using email marketing for quite some time now to keep their existing customers informed and hopefully attract new customers. Now more and more retailers are adding "share" or "forward to a friend" options to their emails, hoping that their existing subscribers will help them bring in new ones.
Retailers have been using to two different techniques to encourage word of mouth marketing. The first is adding a "forward to a friend" (FTAF) button, which according to data from Smith Harmon, has been adopted by 41% of retailers surveyed. The other option, which is less popular right now, is adding a "share with your social network" (SWYN) option. Of those surveyed, only 6% said they provide this option. The study also showed that 7% of retailers offered both options while 46% offered neither option.
FTAF is clearly the more popular option right now, but many people believe that SWYN is on the rise. Within SWYN there are several different social networks that retailers make available. As seen in the chart below, the most popular one by far is Facebook.
Adding these functions to your emails is a tremendous idea and is something that should be done by all companies and organizations, not just retailers. When finding either a forward to a friend or a share with your social network tool to incorporate with your email newsletters, there are several different options out there including our own tool, JumpReach. Our solution provides robust analytics that allow you to see the detailed results of your sharing campaign and it also makes it easy for your existing subscribers to forward your message by allowing them to access their address book for Gmail, Yahoo, AOL, MSN, Outlook and LinkedIn to select which contacts they want to share with. In conjunction with our JumpReach solution, we offer a FREE Assessment in which one of our Product Specialists will discuss how your business can enjoy the benefits of viral marketing.




