Posts Tagged ‘email marketing’

What Is A Good Email Open & Click Rate?

6
July
2009

New study reveals average email open and click through rates, but marketers should still base analysis on internal results.

Ryan Moss
Media Coordinator

Everyone who uses email marketing asks two very important questions. What is a good open rate? What is a good click-through rate? To answer these questions many email marketing experts, myself included, recommend comparing your results internally. You should look at your own analytics and use those numbers as your points to evaluate your campaign. The rationale behind this is that there are so many variables out there that effect email campaigns that comparing your campaign to Company X’s campaign wouldn’t be very beneficial. These variables include the quantity and quality of your list, the day and time you sent the email, the subject, your company’s reputation, etc.

With that being said, it is certainly acceptable to compare your results to your industry’s average, but be careful not to make that your main focus. One place to look for these numbers is the recent ‘Email Marketing Metrics Report" that MailerMailer released. As seen in the charts below for both open rates and click through rates, small and medium sized lists (below 1,000 people) performed the best.

If you are going to use industry averages, use them only as a general comparison point and instead focus more attention on your own internal results.

What Is A Good Email Open & Click Rate?
What Is A Good Email Open & Click Rate?

Social Networking Surpasses Email

10
March
2009

Social networking now accounts for almost 10% of all internet time according to the latest Nielsen report, surpassing email in internet activity popularity.

Keith Vera
Account Manager

Social networking now accounts for almost 10% of all internet time according to the latest Nielsen report, surpassing email in internet activity popularity. The report “Global Faces and Networked Places” looks at data from December 2007 through December 2008, and finds that not only do “member communities” exceed email in participation; the sector is experiencing twice as much growth than any of the 5 most popular online spaces.

“Global Faces and Networked Places”

Much of this growth can be attributed to the increasing popularity of social networks among an older demographic. As reported by Christine Pepin in February, females over the age of 55 are one of the fastest-growing Facebook user segments, growing by 175% over the last quarter alone, with males over 55 growing over 137%. This new growth helps put over 45% of all Facebook users over the age of 26.

Survey Reveals Which Online Marketing Tactics Produced the Highest ROI in 2008

5
February
2009

MarketingSherpa’s year-end survey shows which tactics yielded the highest ROI and how marketers should adjust budget planning for 2009

Christine Pepin
Media Coordinator

During 2008 MarketingSherpa and Ad:Tech surveyed over 1,200 marketers to determine which online marketing tactics were used most often and how much money was spent on these various programs.  The results of the survey can help marketers adjust their budgets for 2009 to achieve the highest ROI for each program.

MarketingSherpa ROI vs. Budget in 2008

As seen in the chart above, email is the most commonly used tactic  by marketers and also ranks very high on ROI, as the budget required to successfully execute these programs is relatively small compared to other tactics.  The affordability of this particular program is likely the reason for 90% of marketers participating.  Over 50% of respondents report “great” ROI on paid search, more than any other tactic presented in the survey.  This is largely due to a marketer’s ability to track how many conversions are resulting from each dollar spent. 

After paid search, marketers reportedly spent the most on display ads, such as banners and buttons. This is very alarming because less than 15% of those surveyed indicated that this tactic was generating a good ROI.  With the economy forcing companies to cut back on spending, marketers may be shifting their dollars into more revenue generating tactics.

The chart below illustrates the importance of including search engine marketing programs in a marketing plan for 2009.  Paid search and search engine optimization rank among the top three highest ROI generators and are two of the most commonly used tactics. This chart also shows that poorly targeted online advertising, such as pop-ups and emails to rented list, yield a poor ROI.

MarketingSherpa Top ROI Generators

The survey also prompted marketers to indicate what tactics they planned to invest in during 2009.  The benefit of paid search remains clear, as 57% reported increasing spending on this successful ROI generator.  Despite last year indicating a low ROI for display ads, 29% of marketers will continue to spend money on traditional online ads.  This is very surprising; considering one out of three respondents indicated that they deliver a poor ROI and only 13% said they were great.  Perhaps the stresses of an ailing economy will force marketers more than ever to truly focus on the programs that produce the highest ROI.

MarketingSherpa Spending Projections in 2009

New Studies Offer Tips for E-mail Marketing

19
January
2009

Two companies recently released studies on e-mail marketing that recommend using short subject lines and sending messages early in the work week.

Ryan Moss
Media Coordinator

eMarketer predicts that the amount of money spent on e-mail marketing will continue to increase during the next five years. About $472 million was spent on e-mail in 2008 and eMarketer expects that amount to reach around $630 million by 2013. As e-mail marketing continues to become more popular, companies have allocated more money to analyze the tactic and determine some best practices.

Two companies, Smith-Harmon and Epsilon, both recently conducted studies on e-mail marketing and came away with some fascinating results.

As seen in the chart below from Smith-Harmon’s study, Monday and Tuesday were the most popular days to send retail e-mail during 2008. As expected Saturday and Sunday were the two least popular days.

Epsilon’s study examined the relationship between the length of the subject line and the response rate. The study showed that shorter subject lines typically perform better with regards to open and click rates, although the correlation isn’t as strong as predicted. Other factors to consider are the order of words in the subject line, word choice and brand/audience awareness.

When sending out an e-mail campaign it is extremely important to pay attention to the minor details. As mentioned above this includes the length of the subject line and what words you use. Also, consider that if there is a high volume of e-mails on certain days, then other days might be better suited for your e-mail campaign.

Most Popular Dats to send retail e-mails

Video Can Now Be Incorporated Into E-mail

16
December
2008

In 2009 Goodmail Systems will launch its certified video system which allows users to include video clips in their e-mail messages.

Ryan Moss
Media Coordinator

Right now, if you want to include a video clip in an e-mail you have to send a link to the website where the video is hosted, but thanks to Goodmail Systems that is about to change. Goodmail, a startup based in Mountain View, California, has created an easy to use way to insert and play videos within e-mail messages This new system, called "Certified Video" will be launched in 2009 and should be very popular among media companies, movie studios and television networks.

According to Goodmail CEO Peter Horan, the video starts playing as soon as the e-mail is opened. However, there is no audio until the recipient turns it on. This is done to avoid being overly intrusive. Additionally, there is no limit on the length of the video clip in the e-mail.

Several companies have already signed up to use Goodmail and its certified video system in 2009. The list includes Live Nation (a concert promoter), an unnamed major cable news network and an unnamed leading newspaper. If the "Certified Video" system achieves the results that are expected, Goodmail’s list of clients will likely continue to grow, at least until one of its competitors can develop a similar system.

 

61% of Students ‘Never’ or ‘Hardly Ever’ Read Marketing Emails

12
December
2008

Email is becoming less of a viable marketing channel to reach students.

Christine Pepin
Media Coordinator

Most of today’s high school and college students began using email around the age of 13 and have at least two email address. However, MarketingCharts reports that only 16% of them actually read the marketing emails they receive.  The research, intended to see how students relate to messages via email, uncovered that the majority of students believe companies are ineffective at personally reaching them through email.  Although 26% cite email as their preferred communication, 37% of students still favor texting. 

Those who do read marketing emails rarely take action after reading them.  However, when students do decide to take action, 60% do so because they are interested in the product, 47% because of a special offer and 11% for the email’s design.  Two-thirds of students check their email at least once a day and 55% check more than three times per day.  Therefore, marketers have the opportunity to cut through the clutter by delivering engaging messages that will be relevant to their interests and speak to them personally.

Online Marketing Seminar for .ORGs

11
November
2008

EyeTraffic hosts the first of a series of free online marketing seminars for cause-driven organizations.

Stefanie Berliant
Media Coordinator

Last Friday November 7, EyeTraffic Media hosted the first of a series of free seminars intended to educate cause-driven organizations on how to successfully apply online marketing strategies.  With the current economy and shrinking marketing budgets, associations and cause-driven organizations are looking for ways to optimize their marketing efforts at lower costs.  Through these seminars, EyeTraffic Media will encourage the .ORG community to explore ways to efficiently manage their marketing dollars.

“With our headquarters in Washington DC, we are surrounded by associations coping with the struggling economy and limited marketing budgets,” said EyeTraffic Media’s Principal Manager George Assimakopoulos. “Having worked with several nonprofits, we have proven that we can help organizations achieve their online marketing goals in a cost efficient manner. It is important to us to share our knowledge of best practices with the rest of the community.” 

The seminar discussed how online marketing can produce more effective results at a fraction of the cost of traditional marketing. Online marketing allows non-profit organizations to attract awareness for their causes and events, and increase both sponsorship and membership.  This can be accomplished through the use of search engine marketing (SEM), viral marketing and email marketing; all of which were reviewed at the seminar.

The event was held at The Melrose Hotel in Washington, DC and had a marketing representative from over 30 different non-profit organizations in attendance. 

“EyeTraffic Media provided a great overview of the key aspects of a successful online marketing campaign,” commented Elizabeth Burrell from The Coalition for Government Procurement. “The seminar offered valuable information that I can now use to re-evaluate my organization’s online marketing efforts to better target appropriate audiences. I look forward to attending future seminars.”

To learn more about the free online marketing educational seminars please contact Christine Pepin, Media Coordinator, cpepin@eyetraffic.com.

E-mail Open Rates Best Practices

30
October
2008

E-mail open rates should be compared internally, not to industry standards.

Ryan Moss
Media Coordinator

E-mail marketing has become extremely popular, but many marketers still do not understand how to measure the success of open rates. The issues that arise include: what is a good open rate? What is the industry standard? Fortunately, these questions are relatively easy to answer.

Most e-mail marketing experts, myself included, agree that companies should not compare their own open rates to industry open rates, and that there is no set "good open rate." Instead, it is recommended that companies compare their results internally. The first e-mail blast should be used as the benchmark and from there, companies can compare subsequent e-mail blast open rates. One of the goals of e-mail marketing programs is to have continuous improvement with regard to open rates.

There are a couple of reasons why it is not good to compare your own results to the industry standard. One of the main issues is that there is no set way to calculate open rates and therefore, different e-mail service providers (ESPs) calculate open rates differently. If the "industry standard" open rate is calculated one way and your open rate is calculated another way, it is not an accurate comparison. Additionally, how the names on your list were acquired affects open rates. People use many different techniques to grow their contact lists (co-reg, viral marketing, website sign-up, etc.). Because of this, some lists have a more active following than others and thus will likely have a higher open rate.

Remember with e-mail open rates compare numbers internally and not to industry standards. Strive to improve the open rate with each e-mail blast sent out to achieve maximum success.

E-mail Marketing Tips

29
September
2008

As e-mail marketing becomes an increasingly popular channel to target consumers, marketers should follow certain best practices.

Ryan Moss
Media Coordinator

According to a survey done by the Direct Marketing Association in 2008, 79.1% of marketers surveyed use e-mail as a marketing tactic. As this survey shows e-mail is a popular strategy among marketers. In order to have a successful e-mail marketing program there are several best practices that every marketer needs to know. Earlier this month I attended an e-mail marketing best practices conference, below are some important tips that were discussed.

  • In order to be can-spam compliant, make sure every e-mail has an opt-out/unsubscribe link and lists your company’s address listed.
  • When reviewing your analytics remember that there is no standard industry benchmark and it is better to compare results internally and develop realistic goals
  • Use alt tags with every image, in case the recipient doesn’t view the image
  • An e-mail is only classified as "opened" if images are viewed or a link is clicked

To have a successful e-mail marketing program, it is important to stay up to date on best practices, industry recommendations and the can-spam law. Below are a couple resources that can help your program.

Virginia Supreme Court Overturns Anti-Spam Law

12
September
2008

The Virginia Supreme Court ruled that the state’s “anti-spam” law violates the First Amendment and therefore is invalid.

Ryan Moss
Media Coordinator

The Virginia Supreme Court announced today that Virginia’s "anti-spam" law is unconstitutional and violates the First Amendment. The court ruled that the law restricts the right of anonymous speech which is guaranteed by the First Amendment. Just six months ago the court had supported the law, but this time ruled otherwise. This reversal was brought about by the criminal prosecution of Jeremy Jaynes, who is considered to be one of the world’s most prolific spammers.

The anti-spam law states that it is a misdemeanor offense "to send unsolicited bulk e-mail by using false transmission information, such as phony domain name or Internet protocol address." If over 10,000 are sent the SPAM within a 24 hour period, the crime becomes a felony.

The Virginia Supreme Court considered the law too broad in its wording and said that it did not take into account the right of free speech. In its’ ruling, the court stated "that [the] statute is unconstitutionally over broad on its face… because it prohibits the anonymous transmission of all unsolicited bulk e-mails including those containing political, religious or other speech protected by the First Amendment to the United States Constitution." Since the law does not restrict what it classifies as spam to commercial or fraudulent e-mail or to unprotected speech such as pornography or defamation, the court declared it unconstitutional. The state requested that the court amend the law in its opinion, which the court decided not to do.

It will be interesting to see what kind of effect this ruling will have. Will this mean more spam? Will anti-spam laws in other states be questioned?