Archive for February, 2010

2010 Winter Olympics Social Media Strategy

25
February
2010

The International Olympics Committee has embraced social media as part of their marketing strategy for the 2010 Winter Olympics in Vancouver.

Stefanie Berliant
Client Services Manager

As the 2010 Winter Olympics are coming to a close, there’s been some great coverage of these talented athletes on the air and online.  I must give kudos to the International Olympics Committee and NBC (http://www.nbcolympics.com/) for really making an effort and embracing social media. One page on the site is a dedicated Twitter tracker for the Olympians. There is even a section on staying connected with the games through mobile alerts, widgets and more. The Vancouver Olympics page on Facebook (http://www.facebook.com/olympics) has also contributed to their large social presence.  Nielsen released a study showing that more viewers were on Facebook while watching the Olympics opening ceremonies than on Google or Yahoo (http://blog.searchenginewatch.com/100222-002727).  Even Olympic sponsors have created social media marketing campaigns (http://www.youtube.com/visagoworld).  While some may view the IOC’s social media approach as too strict and centralized, I really commend them  for trying to harness social media and utilize it in the best way they know how by creating this strategy and being proactive in these social networks. It is nice to see traditional media outlets staying current with the new technologies and adjusting to new ways people communicate.

There has also been some criticism toward NBC over the tape-delay coverage as audiences can find real time search results before actually watching the event (http://www.wired.com/epicenter/2010/02/olympic-tape-delays-roil-fans-but-for-nbc-its-good-for-business/).  Since the world is so connected via the internet, this is to be expected. We’ll have to wait and see if NBC changes their strategy come the 2012 Summer Olympics.  Even so, there has been some great content coming from this round of Winter Olympic events, including Ed Olxyzk’s description of the US vs Canada men’s hockey game as “tremendously tremendous” which has memed its way through the internet (http://www.sbnation.com/2010/2/22/1320934/ed-olcyzk-tremendously-tremendous-hockey).

Either way, the internet and the Olympics go hand in hand. I feel like I need Google Translator to understand what curling commentators mean when they say “make sure the hammer gets past the hog line and into the house.”  Another good use of the internet: a resource for Olympic drinking games (http://www.buzzfeed.com/mjs538/the-2010-womens-figure-skating-drinking-game).  Go Team USA!

Google sneaks in more Social Search and signs of Caffeine

17
February
2010

Google sneaks in more Social Search and signs of Caffeine. It looks as if the major aspects of Google Caffeine may be live today.

Andrew Bates (@AndrewBates)

Client Services Manager

As we’ve heard for months and months, Google has been developing their next generation of search algorithm Caffeine.  Last fall Google’s Matt Cutts told us of the impending launch of Google Caffeine, but so far we have seen mostly a slow roll out of features including real-time search in January.

Most recently we’ve heard a great deal about the growing value of social networks for breaking news and for search engine marketing, but Caffeine has stayed below the radar.  Much attention has been given to Buzz, the new toy from Google that is meant to be tool to engage and follow other social networks in gmail.  Some search experts like Tad Miller of Search-Mojo see Google Buzz as another method Google is using to introduce social search.

There is now evidence of more social search features live in Google now.  In the search results below, you will see results with Peter Corbett coming into the results because of my social circle.

It looks as if the major aspects of Google Caffeine may be live today.

You Scream, I Scream, We All Scream for Engagement

15
February
2010

Online consumers and marketers agree: engagement is keen. However, we’re using the same word in different ways. How do we bridge the gap?

Blake Bowyer (@BlakeBowyer)
Media Program Analyst

Like most marketers, I get the eMarketer Daily for insightful research on digital marketing every morning. Much of the data that flows into my inbox reinforces the notions we have about digital marketing: you need a strategy, mobile marketing is on the rise, many companies are shifting budgets online. The other week, I read two reports that came three days apart and I couldn’t help but laugh:

It’s that simple: 1 + 1 = 2. Engagement makes everyone happy! Why then, when everyone seems to be working toward the same dynamic, are so many brands struggling with social media success?

One word: interpretation. The two sides are playing in the same ballpark, but one’s thinking baseball while the other is sinking stakes for cricket. Marketers still have a skewed perception of what engagement means to consumers, or don’t really know at all. The most difficult part is establishing a shared definition of a valuable relationship online. For consumers, it could be everything from personalized homepages to tête-à-tête interactions via social networks.

Let’s establish what we can confidently assume about how consumers see engagement:

  • It should provide value for the end-user.

That’s it! That’s literally it. Everything else we identify with engagement is hearsay. Including:

  • It should be personal and customized.
  • It should be two-way.
  • It should have mutual benefit.
  • It should be genuine.
  • It should make the consumer feel good inside or part of a community.

Sure, those are a few idealistic qualities we assume should be part of the engagement equation, but they don’t have to be. I don’t care about 1800Hotels being genuine on Twitter, I just want to save money. They could offer me a coupon code and call me “cheap jerk” in the same tweet and I wouldn’t really mind. Sure, I’d rather they treat me with more respect, but I came for the coupon code, not to feel like it’s my personal travel agent. And, honestly, I don’t care if they lose money on the deal or if even address me individually. Again, I just want to save money, especially in a situation in which I want instant gratification.

Twitter  1800HOTELS @BlakeBowyer Unfortunately ... - Google Chrome 2152010 12834 PM

Again, it’d be great if engagement was that simple and brands could just plug a few criteria in a social media algorithm and *BOOM!* there’s your strategy, but that’s not the case. We can’t assume consumers want us to care or even be authentic, they just want value. So, what is a marketer to do? Here are three key tips for coming together over engagement:

1) Know your customers’ definition. They have unique needs, values, and expectations of your brand. Don’t assume because you’re GM that you should mimic Ford’s social media strategy. Like every community or group, they have their own associations and levels of intimacy.

2) Don’t just listen, ASK! Listening is one of the highly-touted benefits of social media initiatives. But why don’t you just ask? Your customers will be more than happy to tell you what they want and that’s when you can listen. Within reason, see what your customers want and make it happen.

3) Adjust, adjust, adjust. You might not get it right the first time. Or the second, third, or fourth. Customer needs, expectations, and precedents change – and not just because of what you do, but what competitors do too. Social media can change if customers aren’t responding or getting value. Don’t get social media strategy ADD, but feel free to come from different angles if the current isn’t proving successful.

When you’re talking to consumers, make sure you’re speaking the same language. Otherwise, you’re both left wanting. Maybe you need to join them and play some pick-up cricket for a change. Just watch out for the rib ticklers.

Will You Buzz About Google Buzz?

10
February
2010

Google improves the social experience in Gmail with the release of Google Buzz, giving users another avenue to communicate all within the same browser window.

Christine Pepin
Media Coordinator

Yesterday, Google announced the release of its new product, Google Buzz.  If you’ve logged onto your Gmail today you may have seen the announcement or if not, it’s coming very soon.  Whether you’ve realized yet, you’re also already following the people you email and Chat with the most.  Are you ready for the flood of real-time conversation?

With this tool, Google uses its expertise in organizing information to make an easy-to-use sharing experience.  Here’s what you’ll find as you check out the new tool:

-  Buzz integrates tightly with your Gmail inbox, so there’s no need to start from scratch with building a whole new network of friends.
-  Share anything from pictures, links, videos and updates either privately or to a restricted group.  Experience photos in high-resolution and full screen videos within the same window.
-  Messages about responses to your posts are sent directly to your inbox, where you can actually view the conversation live and in real-time.
-  Connect to other sites you use such as Picasa, Flickr, Google Reader and Twitter, so your friends can view all your updates in one place.
-  Google Buzz can also be accessed on your mobile phone, through Gmail.

Google Buzz seems worth giving a try.  However, where’s the integration with Facebook?  I find an uncanny resemblance between both the look and feel as well as the offerred functionality of the two.  I welcome Google’s attempt at improving how users can engage socially within their current products.  How do you respond to the Buzz?

Google Buzz

Recap of BIBA 2010

8
February
2010

The Big Ideas Big Action Conference was a great event for entrepreneurs to come together and learn from each other as well as from successful entrepreneurs.

Ryan Moss

Senior Sales Representative

Last week I was fortunate enough to attend the Big Ideas Big Action (BIBA) Conference in Washington D.C. The event was hosted by iStrategyLabs and FedScoop and provided an opportunity for aspiring entrepreneurs, marketers and government officials to interact with each other and also  hear the stories of several successful entrepreneurs. The hosts did a great job trying to inspire creativity and out of the box thinking by filling the venue with thing like Playdoh, blow ups Dinosaurs and paper airplanes. While all of the speakers offered valuable advice, the presentation given by Peter Corbett, CEO of iStrategyLabs, was one that really stood out to me.

Corbett’s presentation focused on his approach to “idea generation and conception.” He discussed how a lot of people will just talk about an idea but than stop there and not actually do anything with their idea. Therefore it is important to be motivated and put in the necessary time and effort to try to advance your idea/concept forward. There are a lot of tools out there to help you get started on the initial research including  several offered by Google (Search Insights, AdPlanner, AdWords) and some others like Linkfluence and Scoutlabs.

One point that Corbett made sure to hammer home was the importance of staying focused on one single item. Everyone has so many things going on but when working on an idea/concept it is vital to set aside a certain amount of time and focus only on that idea/concept. This will help you really plan out everything and figure out if you are on the right path. With that being said, it is usually not a good idea to just jump into this focused session. Instead it can be very beneficial to clear your “cache” so it will be easier for you to stay focused. For some people this can be done through exercise while others turn to things like mediation.

This conference provided a great opportunity to hear from successful entrepreneurs but it was also very helpful to have a chance to interact with aspiring entrepreneurs. There are a lot of great ideas out there and people just need to find a way to bring those ideas to life.