Archive for January, 2010

Why Are Consumers Following Companies?

27
January
2010

There are several different reasons why consumers choose to follow or friend a company on a social network, but the most common reasons are to learn about sales/specials or to stay up to date on new products.

Ryan Moss

Senior Sales Representative

Many companies monitor the success of their Facebook or Twitter pages by the number of fans/followers they have. While that isn’t the only metric to use, it is certainly a good starting point. But the question remains what can companies do to increase the number of their supporters on social media sites?

According to a recent study by MarketingSherpa there are four main reasons why consumers friend/follow companies. The most popular reason is to learn about sales or special deals while staying up to date on new products, features or services was also a very common reason. The other two reasons given by consumers were for entertainment and to learn about a company’s culture.

Now that companies know what attracts consumers to their social media pages they can work to have their content focus on what consumers want. By doing that they should be able to not only keep their current friends/followers happy but also attract new friends/followers.

Hey Google, where is our Caffeine?

26
January
2010

In Aug of 2009 Google announced its next generation of search called Google Caffeine. Half a year later and Caffeine is still not live, or is it?

Andrew Bates

Client Services Manager

Last September I reported on a hot topic in the search and web world called Google Caffeine.  In this post I covered details about what Google Caffeine is (or will be), and how it is likely to dramatically impact search.  This next iteration of Google’s search is focused on improving the search site in these core areas: Speed, Accuracy, Temporal Relevance, and Index Size.  Most important is the weight or importance on social networking posts in an effort to increase “temporal relevance” and the validity of near real-time information.  Bing and Google worked to add real time search to their indexes and results via licensing agreements with Facebook, Twitter, and others.

From all initial reports and tests, Caffeine does exactly what Google intended.  Mashable, SEOBOOK, and many others reviewed the new site via a test sandbox environment, but Google closed down this test version of the Caffeine last fall.  It’s fast with a deeper index and obvious incorporation of social posts.  So where is it?

Well we now see some elements of real time search in current Google SERPs, so we know that at least a partial launch of Caffeine has been completed.  In the last couple weeks some reputable sources have even made the argument that “Google Caffeine is Here And Has Been For Weeks!” Most believe and see evidence that Google has slowly been rolling out features of Caffeine behind the scenes with only occasional posts highlighting specifically those new features as Google Guru Matt Cutts did yesterday in his post “keep an eye on changing pages.”

When will we get to use Google Caffeine?  You probably already are now every time you search on Google.  While searching for my firm EyeTraffic Media I see our website, blog, Linkedin, and twitter pages in the results, but I also see nearly real time posts from our twitter account:

EyeTraffic Media real time search results in Google

EyeTraffic Media real time search results in Google

The last couple months have shown that Google is already incorporating the most valuable aspects of Caffeine in current SERPs.  No need to hold your breath.  Google Caffeine is already old news.  The current challenge for SEO experts and online marketers is learning how real time search affects a website’s organic rankings.  Do you agree?  Let me know your thoughts.

@AndrewBates

Your Gatherers: Giving ‘Em What They Want

25
January
2010

It’s time to stop thinking of social media peeps as fans and followers. They’re gatherers and you may not be giving them enough to come back.

Blake Bowyer
Media Program Analyst

I’ve never really liked the terms “fans” or “followers” for Facebook and Twitter users, respectively. It’s the kind of marketing vocabulary that seems presumptuous. As a verb, someone may have fan-ed your brand or followed your company, but that doesn’t mean they’re a fan of your online presence and you don’t have anything to prove. As much as it pains me to throw another term in the mix, “gatherer” is more appropriate and meaningful. For some reason, this mob has approached your brand after an encounter in another medium or possibly through a tangible interaction. They could have read about you, they may have purchased your products, but now they’ve found you online.

What do you do next?

Act. Give them what they want. New fans and followers expect something, but not the same old something. They could get that from where they’ve been before, but they approached you online for something else. What can you give them? How do you keep the gatherers from dispersing? Know what they want and what they expect from you.

eMarketer gathered some recent information from a small MarketingSherpa study on Reasons for Friending or Following Companies Through Social Media and this table shows the results:

110430 Your Gatherers: Giving Em What They Want

Additionally, a Razorfish study exploring the Primary Reason US Internet Users Follow a Brand on Twitter isn’t identical, but in the same vein:

1085511 Your Gatherers: Giving Em What They Want

While these responses seem intuitive (coupons provide instant, tangible benefits through savings), they’re important nonetheless. Your brand has gatherers because – surprise, surprise – they’re looking for an added benefit; they want value. Being a fan or follower is akin to being a member of an exclusive club or a loyalty program. Your gatherers are wondering, “I’ve found your brand and have chosen to show my support. What will you give me in return?” They’ve done something through social media that other media would never facilitate – they’ve reached out their hands and want to make a deal. Those are the three defining attributes of effective social media marketing: efforts are reciprocal, two-way, and both parties benefit to make it work.

They’ve gathered, now bring them back. You might be counting fans and followers, but seeing those terms as literal is old media thinking with new media execution. They’ll butt heads eventually and your gatherers are more likely to lynch your brand than advocate it.

Finding Customers Through Social Media

24
January
2010

A successful business development plan allows you to listen and learn as much as possible from your target audiences before the selling process begins. Social media channels provide a level of prospecting that can deliver unparalleled selling intelligence.

George Assimakopoulos
CEO & Principal Manager

Business development is the answer to the question. “How do we find customers?” As a business owner, I have come to learn that business development requires two paths:  finding new customers through prospecting and lead generation; and reinforcing existing customer relationships through ongoing regular contact.  Our biggest sources of new business are customer referrals, word-of-mouth, and our use of social media to position us as subject-matter experts across our network of followers. 

Networking within our targeted vertical industries has led to many new opportunities and client relationships.  As a service provider, our company has leveraged social media environments such as Twitter and Facebook to build industry credibility and to listen to what audiences are discussing as trends.  In essence, we have chosen to become part of the conversation rather than to let it happen without us.  We keep up to date with the latest news from our clients and target prospects and then re-tweet the posts to associate our company with news leaders.  

As basic of a process as this may sound, many companies neglect to take advantage of social media exposure to become thought leaders in their related industry.  Therefore, we practice what we preach for our clients as well.  When we create social media strategies and execution programs, we first audit the social media landscape to better understand perception and reputation of our clients brand, products and services.  We then benchmark those results against our clients’ competitors to determine if there is a significant difference.  This benchmark allows us to then develop a tactical road map for where to focus a client’s social media priorities.

When considering social media programs as part of an online advertising or integrated marketing approach, be sure that your sales and marketing teams are  involved to listen for industry trends and best practices being shared across competitors, prospects, and other thought leaders.

Foursquare: Not Just for Playgrounds Anymore

18
January
2010

Why the preeminent location-based social network is spearheading social space evolution by encouraging its users to act like loud-mouthed kids.

Blake Bowyer
Media Program Analyst

I’ve never run for elected office, but I still got appointed mayor last week. In fact, I’m the mayor of six places including my neighborhood Subway, a couple of local restaurants, the Daniels College of Business, and two coffee shops. What does this say about me? Well, other than the obvious pronouncement that I spend most of my time enslaved to homework and caffeine, it says I’m an active evangelist of each of these places. I’m not just the mayor for bragging rights, I’m the mayor because I believe they deserve my business and I want my friends to know the same.

Wow, it sounds like Foursquare just turned me nto an unwitting evangelist for two of my favorite Denver haunts: Café Europa and Greeks Gone Wild. I thought I was just having fun and showing off.

This is social media marketing guerilla style. Sure, I’m a fan of tons of places on Facebook, including Waffle House and Black Box Wine, but the nearest Waffle House is a 15-mile daytrip into the badlands from my house and I can’t remember the last time I had cabernet from a spout on my counter. Building enormous Facebook fan followings and stagnant presences on other social networks doesn’t mean that much really. I don’t interact with those brands and I don’t mention them on my Facebook page. The last time my 719 friends saw those two pages pop up on their feeds was when I became a fan. That’s not doing much for these brands’ presences and it’s not being social at all.

Conversely, I checked into Monaco Lanes last night at 10:30 and every one of my friends had the potential to see it. They’ve also watched me check in to – and be crowned the mayor of – Café Europa the past three days. However, the fact that the names of these places show up here and there at varying degrees of regularity isn’t the point. The profound effect is that I am literally interacting with these establishments – I am physically there, spending money, and giving them my stamp of approval with every visit. Friends might come see me or they might not, but if I have any kind of credibility and influence on where they eat, drink, or study (ugh), I may be pushing that business to the top of the list – and top of mind.

Now, that’s clearly a marketer’s perspective, but I find it a valuable one. While many social networks are scrambling to find internal ways to monetize and gain sponsorship, Foursquare is slowly building its presence from the outside-in. Savvy businesses will eventually figure out that people are voicing their support through check-ins and tips. They’ll gain valuable information on visitors, customers’ habits, and take advantage of location-based specials (all of which Foursquare could easily charge for). I just checked in to Café Europa, but I might not be in the mood to deal with an excruciatingly long line for lunch. Thankfully, Carmine’s On Penn – hypothetically – just sent me a lunch special via Foursquare, so I’ll sidestep the line and sit down to some gluttonous Italian food. And that’s where social media self-actualize: asymmetrical two-way communication benefits.

Checkin @ CE

Recently, Foursquare has attracted a lot of other chatter about badges and frequency cards to attract businesses and keep users active. But, I think the truism of transforming a regular like me into an advocate because I like to think I’m cool and go cool places, that’s the crux of Foursquare and its ilk. Now, who wants to challenge me for mayorship of Tokyo Bowl? That one I’m willing to give up. Find me on Foursquare and take my crown: Blake on Foursquare.