Archive for November, 2009

LinkedIn + Twitter: Rolling the Dice with One of Social Media’s Last Islands

10
November
2009

Now you can tweet from LinkedIn or update your LinkedIn status from Twitter. But should you?

Blake Bowyer
Media Program Analyst

Yesterday, the walls started to come down on one of social media’s last fortresses. LinkedIn, the social place for professional networking, introduced a new – and, to me, surprising – feature: Twitter integration. Starting yesterday (November 9), tweeps and LinkedIn denizens can publish status updates on both sites simultaneously with one click of the mouse (and 140 or fewer keystrokes). Hoooray! On the surface, this seems like a masterful coup for LinkedIn since regular updates on the site are few and far between. But, is it?

You say: “Twitter’s everywhere, why does this surprise you?” The move is unexpected because LinkedIn has historically resisted many of the temptations offered by other social networks. The site has added features and functionality at a glacial pace, moving slowly and steadily to maintain focus on its core users: professionals. There isn’t a lot of glitz, but the site’s user sign-up rate continues to creep upward even as other social networks begin to plateau. The site doesn’t have many bells and whistles, its plugins are utilitarian, and typically profile changes are made only once in a while.

A few past initiatives on LinkedIn have tried to combat this obstacle and encourage users to be more active. The forums have been a valuable gathering place for firms and professionals to get questions answered and chat about industry trends. In the past year, LinkedIn introduced status updates for user profiles to spur a bit more activity but not abandon its core of simplicity and focus. All of the added features and functionality have reinforced the site’s purpose as a haven for professionals wanting to be professional.

Though, apparently the relationships aren’t buzzing on this social network. The status updates feature hasn’t generated the activity LinkedIn anticipated and, as with most free (for basic users) platforms, revenue depends on advertising and advertising depends on visits. While its growth has been steady, traffic is still dwarfed by other social networks and the average time spent on the site lags even further behind.

Picture2 2 2 2 LinkedIn + Twitter: Rolling the Dice with One of Social Medias Last Islands

Source: Alexa

Enter the social site’s partnership with Twitter. Despite sluggish growth in recent months, Twitter is still the talk of cyber town as users and companies try to extract value from the site. Though Twitter doesn’t have that new social media smell it did last year, there are still wide-eyed users joining each day to see what all the fuss is about. So, the site has one thing LinkedIn rarely has: buzz. As Twitter became an irresistible force for most social network activity and LinkedIn looks for ways to keep users on its site, the mote dried up and the castle walls came tumbling down.

And that’s what strikes me as odd. LinkedIn, once the focused, impenetrable presence of social networking – the suit and tie to Twitter and Facebook’s flip-flops – just let the most out-of-control, uncontrolled, and uncontrollable social platform into its courtyard. Of course, we’re only talking status updates, but are these two services compatible? Will redundant status updates drive users to LinkedIn and keep them there? Or turn Old Reliable into another channel for pointless Twitter chatter? Seems like a move that’s contrary to LinkedIn’s purpose and strategy.

One piece of advice we can take away from this partnership, though: be careful. Don’t ever check the box that says “Yes, share all tweets.” Because, if I may borrow a phrase from LinkedIn, relationships matter, and we might already be sick of your Twitter babble.

When It Comes To Online Marketing – How Useful Are Traditional Marketing Skills?

8
November
2009

As Patrick Duparq of The Kellogg School of Management explains, “Sound marketing principles apply whether the platform of interaction is print, radio, TV, the internet of even mobile devices.”

George Assimakopoulos
Principal Manager

Clearly, it’s important to keep an overall view of sound marketing principles.  I recently read a good book – Online Marketing Heroes by Michael Miller.  He interviewed Partick Duparq, Professor of Marketing, at Kellogg School of Management – Northwestern University.  During the interview, Duparq addressed several technology and marketing issues.  But the key point that Duparq mentions is that online marketing actually ties together all other media.  What Duparq is saying is that what you do online has an impact on what you do in traditional (brick-and-mortar) retailing.  Online activities will make traditional channels work more efficiently by generating store traffic that brings in better-informed custoomers that know what they want.  Likewise, ads in printed media or TV commercials will often lead to a spike in online visits for a particular brand.

We have experienced this with our own clients who promote special events and sales campaigns across media platforms.  From our automotive clients, to insurance companies, as well as our general retail clients – when traditional and online marketing is present, our clients always experience a spike in website traffic as well as overall conversion. 

When our team plans to build and execute an online marketing campaign – we always address the same questions:

  1. What do we want to accomplish?
  2. How do we best reach the customers?
  3. How do we position the product or service?
  4. What can we learn from customer interaction data to help us improve the campaign or offering?

These questions can apply to any media platform – whether its online or traditional.  The point is that, with answers to these questions, we can then develop a better more-integrated marketing approach leveraging activities across all media platforms.