Archive for October, 2009

Google AdWords Translator Toolkit

29
October
2009

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Keith Vera
Client Services Manager

Google announced Tuesday AdWord’s new Google Translator Toolkit, which includes "translation search, bilingual dictionaries, and custom terminology databases.  This new toolkit could help advertisers that are targeting audiences in different countries to translate their campaigns more efficiently.

Translator Toolkit:

ads+translation+%281%29 Google AdWords Translator Toolkit

Have you used Google’s new Translator Toolkit yet?  If so, let us know what you think by posting up some comments. 

Why the D.C. Area is a “Buzz” with Social Media

27
October
2009

Ever wonder why the Washington DC area is so ripe with social media? It’s because many of the experts are here

Andrew Bates
Client Services Manager

I have been recently asked why the nation’s capitol is so active with and in social media networking. Some believe the government and its newest administration play a big part. Others assume it’s because of the abundance of not for profits, associations, and organizations.  And more still argue it is from all the activity generated by the local tech industry.

Not to discount the above reasons, but I say that those are just favorable conditions that help press the urgency. For me, what makes DC so rich with social media has more to do with the people evangelizing within our local community. To highlight this people first concept, I’d like to send a digital shout out to those that make this town a favorable place for social networking.

In no particular order, here of some of DC’s social pioneers that continue to push emerging technology and techniques:

Geoff Livingston – @GeoffLiving / geofflivingston.com – Geoff was one of the first people to articulate the ties between PR, Marketing, and social communications.  Most social “gurus” are just copies of Geoff

Jill Foster - @JillFoster / womengrowbusiness.com – Jill is an avid blogger and co-founder of DC Media Makers.  She does an amazing job of taking an online conversation offline and is great at making those valuable connections

Shashi Bellamkonda – @ShashiB / shashi.name – no one articulates the return on participation value of social like Shashi.  Do businesses and associations use and measure social?  Shashi has the example you are looking for

Frank Gruber – @FrankGruber / somewhatfrank.com – AOL product innovator, social media evangelist, and co-founder of @TECHcocktail, @shinyheart & @thankfulfor.  Frank has more experience with practical applications of social for businesses and organizations then most.   What’s on the cutting edge? Ask Frank.

Peter Corbett – @Corbett3000 /istrategylabs.com – Peter has real experience developing outreach and measureable programs for an impressive client list.  He helps a group merge marketing with social in efficient and very successful ways.

Nick O’Neill – @AllNick / socialtimes.com – While people were still trying to figure out how to put social in a box with a label, Nick was already talking about the value of communicating in these environments.  Nick always knows about the latest tech and can tell you if it has impact or not

Mayra Ruiz - @MarketingMisfit / mayraruiz.com – Marya brings communication out of community.  Have a group or organization looking to understand their audience online?  Let Mayra tell you what your community wants from your outreach

… and many others. Too many others to make one blog post. The fact is the DC area is filled with some of the best minds in social media today. The best part is there are so many events where you can engage and learn from these talented resources. Have a social “guru” in the area I didn’t mention? Send me your must have list.

Abates@EyeTraffic.com

@EyeTraffic / @AndrewBates

Classifying A Marketing Campaign As A Success

23
October
2009

The number of new customers acquired is the most often used metric to determine the success of a campaign.

Ryan Moss
Media Coordinator

For each marketing campaign certain key performance indicators (KPI’s) or goals are established to help measure the success of the campaign. These KPI’s often vary depending on the specific business and campaign. However, King Fish Media along with its partners, Hubspot, Junta42 and the Upshot Institute, recently conducted the "2009 Survey on Marketing, Media and Measurement" to help determine what the most popular metrics are.

The most commonly used KPI among the 230 marketing managers surveyed was the number of new customers acquired (77%). Other popular metrics included the number of leads generated (73%) and the overall net increase in sales (67%).

While establishing the metrics used to monitor your campaign is important, marketing managers need to also figure out the best ways to reach their target markets. As seen in the chart below, the two most effective ways to communicate with prospects and leads is through corporate websites and social media.

107569 Classifying A Marketing Campaign As A Success

Survival of the Fittest?

22
October
2009

In times of economic crisis, being flexible and adapting to changing environments and customer expectations is the key to survival.

Christine Pepin
Media Coordinator

Throughout this difficult market, we have been ever more vigilant to the changing needs of our clients and understanding shifts within the marketplace as a whole.  In doing so, it has remained very important to recognize new consumer expectations, as they are the audiences in which our clients serve.  By understanding their constomers, we are better equipped to recommend strategies and consult on the best ways to reach them.  MarketingProfs has presented several considerations worth noting, especially for consultants looking to better identify with clients who are eagerly seeking the attention of their target audiences.

1.)     Transparency over spectacle

Due to the ease in which information is accessed, consumers are privy to a range of content about an organizations they support.  In turn, your reputation is ever more at risk as your audience can find the conversation about you.  So, focus on trust and gain it through transparency.

2.)    Dialogue over monologue

Broadcasting a message that elicits no response is a failed strategy and a way of the past.  Engage your customers by asking questions and focus on tactics that are pull strategies, not push.

3.)    “Fans” not customers

Treat customers as fans.  Give them a reason to share their experience with friends and advocate your brand.

4.)     Cultural value and immediate gratification

Organizations with cultural values similar to those of their fan base are bound to gain support.  But, the value that the fans seek is desired immediately and at a reasonable price.  So, identify both a sustaining cultural and economic value that can rival that of the competition.

5.)    New opportunities

When income decreases, consumers will be more financially conscious.  By the same token, marketers also have increasingly tight budgets and should explore powerful but affordable mediums to communicate.  Those that succeed will not only offer a product or service, but instead offer a solution to the consumer in our times of crisis. 

Social Network Growth Flattening, Sky Falling

20
October
2009

Actually, no. Why a slow-down in social media traffic means more (and better) social media for us all.

Blake Bowyer
Media Program Analyst

Analysis of recent Compete.com traffic trends threw the social media world for a bit of a loop. Growth rates of below 5% were unheard of in the past two years when talking about Facebook, Twitter, and the like. Even more daunting, MySpace is experiencing a freefall not seen since the Dotcom Bubble burst. Those frightening facts provoke one obvious question: is social media doomed?

Just the opposite, actually. Like most things in this world – especially in this world of hyper-technology – social media go through growth that eventually leads to maturation. It happened with Friendster way back and we’re watching it with our own eyes as MySpace struggles to remain relevant. Though those two examples may spell doom and gloom for the future of the social space, they’re textbook cases of slow adaptation – a trend that Facebook and Twitter have strived to avoid.

MySpace saw its greatest success near the dawn of universal social media. Tom & Co. experienced amazing growth through a new and exciting platform that not only the users were still learning, but the creators as well. Early social networks had no direction, no vision, and little strategic focus. Eyeballs meant advertising opportunities and those meant dollars. MySpace and maturity are rarely found in the same sentence, but a few years ago the uncle of social networks found itself peaking and wondering why.

One panicky user interface overhaul, a huge buyout, and massive corporate overhaul later, MySpace was even shakier when the dust settled. Sadly, MySpace focused too heavily on growth and revenue, not user experience. MySpace was for everyone – including every band, comedian, and movie star – but it was a mess. At social media, the user is at the center, and ironically, the center was so cluttered, ad-heavy, and frustrating that it pushed the user out. Now we’re witnessing a staggering decline of 11.41% in traffic over the past month. Yikes.

At this point, MySpace feels like it was just a placeholder for better, intuitive social networks.  MySpace was v1.0 of Web 2.0 and it’s still trying to figure out how to turn that around – possibly by focusing on gaming and entertainment, which seems like a viable focus if it can figure out how to put you and I in the middle of the action.

So, maturity. Some social networks obviously don’t age as gracefully as others. Does the flattening growth of Facebook and Twitter mean they’re on the way to join the ranks of MySpace and Bebo? Most likely not. The biggest difference being that we’re still at the middle. The one thing both of these networks have done poorly is what MySpace excelled at: monetization. However, that’s not a great long-term strategy when you’re counting on satisfying user experience. Truthfully, I think Facebook and Twitter would have more success charging small fees to its users than slapping up more off-base, obnoxious ads.

What does social media maturity mean for us? A better experience, less noise, less spam, and a greater share of a more meaningful conversation. Social networks will get to spend time on improving interfaces, interactivity, and features, not dealing with capacity issues every week. The noise and spam will always go where the chatter is, but a satisfying user experience is like a great pair of eargplugs. Don’t worry; the walls aren’t caving in on the social media world, they’re just getting a fresh coat of paint. And this go-around it’s not covered in glittery graphics and self-pics of shirtless teenagers.

Riding the Google Wave

16
October
2009

Review of Google’s new API.

Stefanie Berliant
Media Coordinator

Ever since Google announced the development of the Wave API there has been much speculation and mixed reviews of the tool.  Well my friends, you can now end the guessing games you have been playing, for I have been one of the lucky marketers to get an invite to check it out. I have been playing around with Wave for about a week now. It takes a bit to get used to just like anything new, but finding and discovering cool features or shortcuts is the fun part! I am not normally one to geek out on new technologies, but I must say I am very impressed by Wave even in its beta stage.  It’s like Gmail, Gchat and Google Docs combined AND on steroids.  With email, one person sends out one copy to many people.  The difference with Wave is that is it a real hosted conversation, meaning there is one copy and many contributors.  Google explains wave as a real-time, online communication and collaboration tool. This API is taking the whole social community/networking platform to a whole new level.  A Wave is a document and conversation.  It is great for organizing events, taking meeting notes, or brainstorming on group projects.  You can reply and edit anywhere in a Wave.  If changes are highlighted if you have closed out Wave and reopened it. The Playback feature allows you to review step by step changes to the Wave.  Another cool feature is the extensions/robots you can add to your Wave. There are extensions that can publish your Waves on blogs or your Twitter account, and many more soon to be developed.

Pros:

  • No ad space.
  • Drag and drop files or images from the desktop into the Wave for the other users to see instantly. Takes only seconds to download and view!
  • Gadgets like the yes/no/maybe, maps, and video chat. This makes for a more interactive and fun social environment.

Cons:

  • You can see what people are typing as they write. I don’t particularly care about seeing people try to form their thoughts into words and retype their misspellings – I’ll take the finished product.
  • You have to hit a “done” button when you want to submit your message and not the ENTER key. I think this is not as efficient, and after instant messaging for 10+ years, hitting the ENTER key after a comment is ingrained in my brain.
  • Not many people have access to it.

Once adoption occurs, I am sure the creating of ad space will be next to follow.  But this is a great tool for businesses and friends. I am very impressed by the sheer creativity and talent of the creators of Wave. Two thumbs up Google!

Twitter Inside Google & Microsoft? It may happen…

8
October
2009

Twitter is in advanced talks with Google and Microsoft about licensing its data feed to the companies’ search engines.

George Assimakopoulos
Principal Manager

Reuters reported today that Twitter is having separate discussions with Google and with Microsoft on allowing each company to incorporate the 140-character messages or "tweets" into their Internet search results.  For those of us that really understand SEO – this could have a profound impact on the value of social media and search. Imagine all of the tweet content now being indexed and placed on SERPs (search engine results pages). This could change everything!

For about a year now, I have been asked by most of my clients "…why should we tweet?" In other words, they are questioning the value of being a business that leverages Twitter. First of all, by properly leveraging Twitter businesses will ensure that their blog posts, articles, and press release pages are more widely circulated and linked to onthe web. This IMPROVES the relevance of a website to search engines thus ranking them higher. What becomes equally valuable is that searchers will be able to cut through the flood of tweets to get to the posts that are most relevant to them. (hooray!)

So, I totally get why Google is talking to Twitter – and why Twitter is talking to Microsoft. One question though…where is YAHOO in all of this dialog? To read the Reuters report on this – CLICK HERE.